Frequently Asked Questions

Question 1

How do I find a suitable travel buddy?

Accepted Answer

In the advertisements and members overview, you can easily find a travel buddy who meets your criteria using search filters. In the advertisements overview, you can filter by destination, travel period, or interests. In the members overview, you can filter by location, age, or gender, among others. Found an interesting advertisement or member? Send a contact request. This must be accepted before you can send private messages.

Question 2

Is using this website free?

Accepted Answer

Yes, registration is free and with a free account you can get started immediately! There are no costs involved. Want to use extra features to find your ideal travel buddy faster? Then you can upgrade your account to premium.

Question 3

How do I edit my profile?

Accepted Answer

Go via the menu to "profile settings." Here you can adjust your details, such as your profile photo, name, birthday, and "about me." Tip: a complete and clear profile increases your chances of finding a suitable travel buddy.

Question 4

How do I send a contact request?

Accepted Answer

Follow these steps to send a contact request. Find a member in the members overview or via a request. Click the "send contact request" button on that person's profile. The member will receive a notification of your request and can accept or decline it. If accepted, you can send private messages to each other.

Question 5

How do I cancel a contact request?

Accepted Answer

As long as a contact request is not accepted, you can withdraw it. Go to your sent requests in "my contacts" and click the delete icon. You can also visit the member's profile and click "cancel contact request." Once cancelled, the request is immediately removed.

Question 6

How do I accept a contact request?

Accepted Answer

If you have received a contact request, go to the "received" tab in "my contacts" and click the accept icon.

Question 7

How do I know if I have received a contact request?

Accepted Answer

Received contact requests can be found in "my contacts" under the "received" tab. Have you enabled email notifications? Then we will also send you an email when you receive a new contact request.

Question 8

How do I know if someone accepted my contact request?

Accepted Answer

If enabled, you will receive an email from us that your contact request was accepted. No longer want to receive email notifications? Adjust this under the "notifications" tab in your "account settings."

Question 9

How do I send a private message to another member?

Accepted Answer

Do you have an accepted contact request? Go to that member's profile and click "send private message."

Question 10

I forgot my password, what now?

Accepted Answer

Click on this link. Follow the steps to request a new password via your email.

Question 11

How do I delete my account?

Accepted Answer

Go to "account settings" via the profile menu. Click the "delete account" button and confirm that you want to permanently delete your account. All data connected to your account will be deleted along with your account. Note: this action cannot be undone.

Question 12

How do I protect my privacy?

Accepted Answer

You can hide your profile information so it is not visible to everyone. In your "account settings" under the "privacy" tab, you can decide who can see your details.

Question 13

Can I hide my profile from specific members?

Accepted Answer

Yes, you can block members by visiting their profile and clicking "block member." A blocked member can no longer see your profile details or contact you. They will not be notified.

Question 14

Can I hide my profile in the members overview?

Accepted Answer

Yes, you can hide your profile in the members overview by selecting the option "do not show my profile in the members overview" under the "privacy" tab in your "account settings."

Question 15

What do I do if someone posts inappropriate content on this website?

Accepted Answer

Use the "report advertisement" or "report member" button to report inappropriate content. We will take action as soon as possible.

Question 16

What can I do if I was posted on this website against my will?

Accepted Answer

Contact us immediately via our contact form so we can remove the account as soon as possible.

Question 17

I get an error message, what now?

Accepted Answer

Try refreshing your browser or logging in again first. If the website still doesn't work, feel free to contact us via our contact form.

Question 18

Which browsers are supported?

Accepted Answer

Our website works best in the latest versions of Chrome, Safari, Firefox, and Edge.

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